Braiding Policies
HAIR BRAIDING POLICY
Thank you for choosing our braiding services! Please carefully read our policy to ensure a smooth and professional experience.
1. Hair Preparation
- All clients must arrive with their hair washed and oil free. We do not offer washing service and oil will be put on your hair on the day of your appointment.
2. Grace Period & Late Fees
• A 10-minute grace period is provided if you are running late.
• After the 10-minute grace period, you will be charged £1 for every additional minute of lateness.
• If you are 30 minutes late, your appointment will be cancelled and your deposit will be forfeited.
3. Extensions
- We only work with pre-stretched Expressions hair. If you arrive with the wrong type of hair, the appointment will be immediately cancelled without refund.
- You can also ask us to provide the hair for you. Make sure to add as an extra. Please Dm us with further instructions on the colour after booking your appointment.
4. Deposit and Payment
• A 30% deposit is required to secure your appointment.
• The remaining balance is due in cash on the day of your appointment. Please ensure you have the exact amount, as we may not provide change.
5. Cancellations/Changing Dates
• Cancellations must be made at least 48 hours before the appointment to avoid a No Call/No Show fee. Please note that the deposit is non-refundable.
• If you need to change the date of your appointment, this must also be done at least 48 hours in advance to avoid the No Call/No Show fee. The new appointment must be within the same month as the original booking.
6. No call/No Show
No-Call No-Show Fee Policy
We understand that unexpected situations can arise, and plans may need to change. However, to ensure the quality of our services and respect the time of our team, we have implemented a No-Call No-Show Fee Policy.
If you fail to attend your scheduled appointment without prior notice (no-call, no-show), you will be charged a fee equal to 50% of the remaining balance for the missed appointment. This fee will be applied to your account and must be settled before booking any future appointments.
To avoid this fee, please inform us at least 48 hours in advance if you need to cancel or reschedule. Thank you for your understanding and cooperation.
7. Appointment Feedback
• After each appointment, you will be asked if you are satisfied with the service provided. Please provide honest feedback.
• Once you leave the appointment, we are no longer accountable for anything that happens to your hair after the service.
8. Opening Hours & Emergency Bookings
• We are open from 9 am to 5 pm, Monday to Saturday.
• Appointments before 9 am and after 5 pm are considered emergency bookings and will incur an additional £20 charge.
9. Clarifications
• If you need further clarification or have any questions regarding our policy, feel free to DM us. We are happy to assist you.
We look forward to your appointment!
