Braiding Policies

HAIR BRAIDING POLICY

💫 Hair Braiding Policy

Thank you for booking with us! Please review the following policies to help ensure a smooth and respectful experience for both you and your stylist.

1. Hair Prep

• All clients must arrive with hair washed, detangled, and free of any oils or products.

• We do not offer hair washing services. Your stylist will apply oil on the day of your appointment.

2. Late Arrivals

• A 10-minute grace period is allowed.

• After that, you’ll be charged £1 per additional minute.

• At 30 minutes late, your appointment will be cancelled and your deposit forfeited.

3. Hair Extensions

• We only braid using pre-stretched Expressions hair.

• If you bring a different type of hair, your appointment will be cancelled with no refund.

• Need us to supply the hair? Add it as an extra when booking and DM us your color preference right after confirming.

4. Deposit & Payment

• A 30% non-refundable deposit is required to secure your spot.

• The remaining balance is due in cash on the day. Please bring the exact amount, as change may not be available.

5. Cancellations & Rescheduling

• You must cancel or reschedule at least 48 hours in advance to avoid penalties.

• Appointments rescheduled within this timeframe must be rebooked within the same month.

• Deposits are non-refundable, regardless of cancellation reason.

6. No Call / No Show

• Missed appointments without notice will be charged 50% of the remaining balance, which must be paid before booking again.

• To avoid this fee, contact us at least 48 hours in advance if you can’t make it.

7. Feedback & Responsibility

• We’ll check in with you at the end of your appointment—please share honest feedback.

• Once you leave, we are not responsible for any issues with your hair.

8. Opening Hours & Emergency Appointments

• We are open Monday to Saturday, 9am – 5pm.

• Bookings before 9am or from  5pm are considered emergency appointments and will incur a £20 fee.

9. Questions?

• For any clarification or questions, feel free to DM us anytime—we’re happy to help!

Emerald Beauty Policies

💚 Emerald Beauty Policies 💚
Glam with grace, the Emerald way!

✨ Booking

• A £10 non-refundable deposit secures your appointment and goes toward your final total.

• Bridal & group bookings: A 50% deposit is required to lock in your special day.

💸 Payments

• Bridal services: Remaining balance due 7 days before your event.

• All other appointments: Pay via cash, bank transfer, or PayPal at your session.

❌ Cancellations

• Can’t make it? Please give us at least 48 hours' notice for regular appointments.

• Brides: We require 2 weeks’ notice to retain your deposit.

⏰ Running Late?

• We allow a 15-minute grace period. After that, we may need to reschedule, and a £10 late fee or deposit forfeit may apply.

🧼 Health & Hygiene

• All tools are thoroughly sanitized between clients.

• Feeling under the weather? Please reschedule – we’ll thank you with love and Lysol!

📸 Photos & Consent

• We adore capturing our work! If you'd prefer to stay off social media, Please fill in the consultation form – your comfort comes first.